Returns & Exchanges Policy
Understanding why this policy does not apply to our informational platform
⚠️ Important Notice
This site provides free educational content only. We do not sell products, offer paid services, or process payments. Therefore, standard return and exchange policies do not apply.
The information on this site is for educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making health decisions.
We Have No Returns Policy
Free Content Access
All content on this platform is permanently free. You have unrestricted access to educational materials, articles, and guides without any purchase or subscription required.
No Transactions
We do not process payments, collect fees, or establish buyer-seller relationships. Since there are no financial transactions, refund and return policies are not applicable.
No Products to Return
We provide information and educational guidance only. There are no physical items, digital products, or services to exchange or return.
No Paid Services
CustomDietShaper operates as an informational resource. We do not offer coaching sessions, meal plans, consultations, or any service that requires payment.
How We Differ From Commercial Online Stores
Traditional Online Store
- Accepts Payments: Processes credit cards, online wallets, and other payment methods
- Sells Physical Goods: Ships products to customers who own them after purchase
- 14-Day Returns: Customers can return items within statutory period for refund
- Exchange Policy: Defective items can be exchanged for working ones
- Buyer Protection: Consumer protection laws govern all transactions
CustomDietShaper (This Platform)
- No Payments: All content is free; no payment processing
- No Physical Goods: We provide educational content only
- No Returns Required: No transactions mean nothing to return
- No Exchanges: Content is freely available 24/7 — no ownership transfer
- Informational Only: We exist to educate, not to sell
Understanding Why Return Laws Don't Apply
Consumer Protection & Returns
Return and exchange policies exist to protect consumers who purchase tangible goods or paid services. These laws require:
- A buyer-seller relationship where money changes hands
- A product or service that has been paid for
- Evidence of ownership transfer (receipt, invoice, shipping proof)
- A financial transaction subject to statutory protection
None of these conditions exist on our platform. Since we collect no payments and process no transactions, we fall outside the scope of consumer return laws. This is not a legal loophole — it is simply the nature of free informational services.
What If You Have Issues With Our Content?
While return policies do not apply, we remain committed to providing accurate, helpful information. If you have concerns about our content, here are your options:
Send Feedback
Use our Contact form to share questions, concerns, or corrections about any article or guide. Our editorial team reviews all submissions within 5-7 business days.
No payment required. No account needed. Direct communication with our editorial board.
Request a Review
If you believe specific information is inaccurate or outdated, we invite you to provide evidence. Our editorial team will fact-check and update content if corrections are warranted.
We strive for accuracy. Your feedback helps us improve.
Stop Using Content
If you disagree with our approach or find our content unhelpful, you are free to leave at any time. No commitment, no membership, no cancellation required.
Simply close the page and explore other resources that better suit your needs.
Clarifications & Questions
Have questions about how to apply our guidance? Unsure about a recommendation? Contact us to discuss. We aim to clarify any confusing points.
Educational support is always available through our contact channels.
Our Commitment to You
Because all content is free and no financial transaction occurs, our commitment is simple:
- Transparency: We clearly disclose the informational nature of our platform
- Accuracy: We research and fact-check all published content
- Responsiveness: We review feedback and user concerns promptly
- Continuous Improvement: We update articles when new research or corrections warrant changes
- No Hidden Costs: Everything is free, always — no surprises
No Payment = No Refund Needed
Since CustomDietShaper is a free informational platform with no transactions, traditional return and refund policies are not applicable. Your access is free, always. Your feedback is valued. Your trust matters.
Have Questions About This Policy?
Our editorial team is here to clarify anything about how we operate or how our policy differs from commercial platforms.
Contact Our Team
Email: [email protected]
Address: Jalan Malioboro 44, Medan
Frequently Asked Questions
We created this page for transparency and to clarify the difference between informational platforms and commercial stores. Some visitors might be unfamiliar with services that operate entirely without transactions. This page exists to explain our business model clearly and prevent confusion about refunds or returns.
Important Disclaimer
CustomDietShaper is an informational editorial platform. We provide educational content about nutrition, meal planning, and healthy eating habits for general knowledge purposes.
- No Products: We do not sell food, supplements, meal kits, or other products
- No Services: We do not offer consultations, coaching, meal planning services, or professional recommendations
- No Transactions: We collect no payments and process no financial transactions
- No Medical Claims: Content is for educational purposes only and is not medical, therapeutic, or clinical advice
For full details, please review our Disclaimer and Privacy Policy.